Fix payment and billing issues

Applies to editions of Google Workspace and other paid subscriptions in your Google Admin panel.

Use this information to fix your issue if you get a payment-related alert in your Google Admin console.

If your event is related to a different Google service, search that product'due south Aid Middle to fix the upshot.

Video: How to fix a payment issue

How to Set a Payment Issue in Google Workspace

Step ane: Brand sure your chief payment method is valid

The most common billing problem is non having a valid primary payment method for automatic payments. If nosotros can't accuse your primary payment method, your account gets suspended or placed in a grace period. After you gear up your primary payment method, any outstanding residual will be charged automatically.

If y'all brand a manual payment to lift a payment failure, and then update your main payment method, you lot might exist charged twice. If this happens, we'll apply whatever leftover credit to your next payment.

  2. On the Admin console Domicile folio, go to Billing and then Payment accounts.

  3. Adjacent to your subscription, click View payment methods.

  4. View your payment methods. Verify one of them is set to Primary, and information technology'southward valid.
  5. (Optional) To avoid service interruption in the future, add a backup credit card for automatic payments.

If this task didn't solve your trouble, continue to step 2.

Stride two: Find a solution based on an alert

If step 1 didn't solve your problem, notice your alarm beneath.

Alert Solution
Subscription suspended (free trial ended)
  • Set Google Workspace billing
  • Set up Essentials billing
Your payments contour is currently suspended Verify your account information
Subscription has been suspended by your reseller Contact your Google reseller

Subscription suspended (grace period has expired)
Business relationship needs a working payment method
Couldn't process your terminal payment
The business relationship is closed
Transaction declined
Transaction declined: invalid payment method
Transaction declined: depression balance

 Make a payment using:
  • Your primary payment method
  • Another payment method in your billing account
  • A new payment method
If you're using an India credit or debit card:
  • Troubleshoot Republic of india credit or debit cards
Card: Expired Make a payment using:
  • The same bill of fare after you update it
  • Some other payment method in your billing account
  • A new payment method
Carte: Expiring soon Update your menu details
Verification in progress Verify a newly added bank business relationship

Verify your Google Account or banking concern account

Verify your Google Account

If we can't verify your Google Account information, Google suspends your payments profile and dims the Brand a payment push button. Verify your information by filling out this form.

Other means to fill out the form:

  • Click Learn More in the warning that says your payments contour is suspended.
  • Reply to the e-mail nosotros sent with the subject "Of import Data Regarding Your Google Account." This e-mail was sent to the email address of your payments main contact for the domain associated with your Google Account.

Google Workspace or Cloud Identity support can't lift your interruption in this situation. Y'all need to fill out the account verification grade. In the Email field of the form, enter an email address that's listed under Payments contacts on the Billingand thenManage Settings page. Inbound a unlike address can delay the response to your request.

Permit 48 hours after submitting the class to receive a response.

Verify a newly added bank account

Before we can debit a new bank account, we demand to verify it'due south really yours. This process and the time it takes depends on your location:

  • If y'all're in the U.S. or Europe exterior the Uk, you verify the account by making a test deposit.

    This process can take upwards to 10 days, although it often happens much sooner. If you don't get a test eolith afterward 5 days, cheque if your test eolith failed.

  • If you're in the UK, we can typically verify your account within an hour after you enter valid account data in your Payment settings.

While Google is verifying your depository financial institution account, you get a "Billing verification in progress" message on your Payments page in the Admin console. If you're setting upward billing for the start fourth dimension, your paid service won't brainstorm until your account is verified.

Note: To ensure uninterrupted service, y'all tin can add a credit carte du jour to use for automatic payments until your bank account is verified. Become to Add together a credit bill of fare as your master payment method.

Prepare a common alert problem

Open all   |   Close all

Pay with a new payment method

  2. On the Admin panel Dwelling house page, go to Billing and then Payment accounts.

  3. At the top of the folio, click Pay Now in the alert.
  4. On the Make a payment screen, click the Downwards arrow "" and choose an option.
    Depending on your land/region, you might accept 2 or more options to choose from, such as:
    • Add new credit or debit menu
    • Add a bank account

    Go to Payment options in my land.

  5. Enter your account or carte du jour information.
  6. Click the Verify button if it displays.
  7. Click Make A Payment.
  8. (Optional) Cheque the box to apply this payment method for future recurring payments.
    This choice sets the new banking concern account or credit menu as your principal payment method.
  9. Review the payment details, then click Confirm and then Got It.
    If you added a bank account as your primary payment method, information technology might take a few days for your payment to go through.

Update an expired carte du jour

Follow these steps to update an expired primary payment method and and then use it to make a payment.

To update an expired credit carte that isn't your main payment method, instead follow the steps in Update your card details.

  2. On the Admin console Home page, go to Billing and then Payment accounts.

  3. At the top of the folio, click Update in the warning.
  4. On the Make a payment screen, update the card expiration date and security code (CVC or CVV).
  5. Click Brand A Payment.
  6. Review the payment details, then click Confirm and then Got It.

Update your bill of fare details

Follow these steps if your credit menu:

  • Is expiring before long, but hasn't yet
  • Has expired, simply isn't your primary payment method

If your card has expired and information technology's your primary payment method, instead follow the steps in Update an expired carte du jour.

If a credit card in your billing business relationship is about to expire, update the carte'due south expiration date in your Admin console. If its CVC or CVV number changes, update it too. Otherwise, we won't be able to charge your card, putting your service at take chances of suspension.

Note: On the screen where you update your card's expiration engagement, you can also update the cardholder name or the card's billing address.

  2. On the Admin console Home page, go to Billing and then Payment accounts.

  3. Next to your subscription, click View payment methods.

  4. Next to the credit card you want to update, click Fix.
  5. Update the card information and save your changes.

Bill of fare number changed?

If then, y'all can't change the number on the screen where y'all edit the details. Instead, add it as a new menu. Then remove the old card from your account. Go to Remove a payment method.

I get an error bulletin when making a payment

If you get an error when you try to make a payment in the Admin console, go to Billing error messages.

I'm still having problems after making a payment

If you lot fabricated a payment, just you were charged twice or your account nonetheless isn't active, go to Troubleshoot problems afterwards making a payment.

Related topics

  • Modify which payment method to use
  • View and sympathise transactions
  • Cancel Google Workspace

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